We don't know what happened actually. Tuesday night he came in and asked me to turn it off, I didn't go to look at it straight away but when I did it was apparently doing an update and was at 2% and said not to turn the machine off, at the bottom it said it would restart several times.
So we had to leave it while we went to bed. Next morning I didn't bother going to look at it but left it to John, I don't have anything to do with it. He came in and said he couldn't do anything with it and when I went and looked it was at a command prompt saying no boot device found insert boot device and reboot. He never had a reboot device or did backups of the system, he has paper backups and a lot of the information on his desktop.
Anyway, after rebooting a couple more times it went to a screen that was apparently doing a repair, then another diagnosing the pc we then got the blue screen and after different things to try it was still not working.
That's when he put it in the corner and I carried on trying to sort out my laptop.
I had another look at it today and after getting the blue screen options I thought well nothing else had worked and the only one we hadn't tried was the recovery to factory settings, which would put it back to Windows 7, so I pressed that button, it didn't work so I've given up it's not my problem and I've stressed myself enough trying to sort it out for him.
I'm out of my comfort zone with it I'm just hoping he can get the payroll program onto my laptop and carry on, he doesn't think they'll carry on for much longer so it's not worth them buying him another one, the owner isn't in the best of health and what with the convid pandemic this years trading is more or less a write-off. They are usually open between the middle of March till the middle of November and they've only been able to open in the last couple of weeks and that's only with half the business viable because of restrictions.