Yes, just watched that...it's big business. They almost got my Mom but I happened to be looking at her PC and found the remote access program and she spilled the beans. Luckily the scammer wasn't that deep and had just used a normal remote access program. My Mom had actually gotten Best Buy gift cards already. We got Best buy to refund her money and told her anything legit won't be urgent, to just ask one of us, her sons, before doing anything
A Guy